1. Collecting information about you
In accordance with the applicable Acts governing Privacy, STGC only collects personal information that is necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner, and to meet our members' expectations that we will respect their right to control how their personal information is collected and used.
STGC collects personal information to be used for the purpose of its business. These include:
Prior and Post purchase of STGC’s Membership, Exchange program,: STGC collects information about members and prospects at the time when a person first joins a program and while a person is a member. The main categories of information we collect relate to a person's general contact information, personal details including spouse/family members details such as name, age range, gender, demographic information like post code, preferences, interest, professional details, address, contact information including e-mail address, use of the program, payment details, responses to surveys, Know Your Customer (KYC) documents as mandated by Government authorities and other details, which are usually collected directly from the member.
STGC Resort Management: STGC collects personal information related to bookings and as necessary for other purposes related to the management of the resort facility. Further personal information may be collected in specific instances such as in the event of an incident occurring on site for legal and insurance reasons.
STGC collects information on individuals when they book their travel arrangements, in order to process the transaction and to fulfil booking requests with travel and tourism operators.
STGC also collects general business information relating to employees, contractors, shareholders, resort managers and other individuals.
This policy explains the main features of STGCs use of members and prospects information and does not outline in detail the use of contractor and employee information.
2. Using and disclosing your personal information
Our purpose in collecting information about you is to provide you with personalized membership services, including exploring options like exchanging your holiday accommodation entitlements. STGC uses personal information in several different ways in operating our membership programs and operating our business, improve our product and services, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes.
STGC provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise, STGC does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines. STGC will not normally otherwise use or disclose any information about you without your consent, unless:
required by law
to protect the rights, property or personal safety of another STGC member, any member of the public.
the assets and operations of the business are transferred to another party as a going concern.
When you provide your personal information to us, STGC will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.
Disclaimer for using data across Signature Linkers Private Limited
I/We hereby agree and authorize Signature Linkers Private Limited and all of its divisions, affiliates, subsidiaries, related parties and other group companies (collectively the “Signature Entities”) to access my/our basic data / contact details provided herewith, i.e. name, address, telephone number, e-mail address, birth date and / or anniversary date. I/ We hereby consent to, agree and acknowledge that any of the Signature Entities may call/ email/ SMS me/us on any of the basic contact details shared by me/us, in order to keep me/us informed regarding product details, or send me/us any marketing and other product or service related communication and other offers of any of the Signature Entities. I/We provide the details herein at my/our sole discretion and confirm that no Signature Entity shall be held responsible or liable for any claim arising out of accessing or using my/our basic data / contact details shared by me/us. I/We consent to being assigned a unique identity within the Signature Group, to be shared amongst all Signature Entities, for the purpose outlined in this paragraph. I/We also agree that if at any point of time, I/We wish to stop receiving such communications from Signature Entities, I /We will call at Signature Holidays & Resorts India Limited’s designated call center number and register my/our preference or write to firstname.lastname@example.org .
3. Service providers
Like many businesses, STGC uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of STGC, such as mail houses, will sometimes have access to personal information held by STGC and may use it on behalf of STGC. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.